TERMS OF sERVICE

To agree to these Terms and Conditions you hereby agree to have read our Care guide.

Returns Policy

We guarantee our plants for a period of 10 days after delivery against diseases, root or stem rot, etc.  

We do not compensate the damage that is considered reasonable transit stress, for example:

• Minor folds in leaves

• A proportionally small loss in foliage compared to the size of the plant.

There should be no root disturbance or any cutting of the plant for a minimum of 30 days after receipt. Failure to adhere to this process will render our guarantee null and void. 

We do not accept change-of-mind returns or offer refunds.

If you have an issue with the condition of a plant upon arrival please document it photographically within 6 hours of receipt and contact us at contact us by email or phone. If you have an issue with your plant within 10 days, please contact us as well.

INFO@THERARETROPICALPLANTSHOP.COM | (501) 408-8090

If you are unhappy with your order we kindly ask that you contact us at info@theraretropicalplantshop.com and provide images of the plant within 10 days of delivery. You will be required to ship the plant in the original substrate pot (if applicable) and packaging back to us for replacement consideration including return shipping.

We do not accept returns of plants in inadequate packaging such as envelopes or boxes that are too small for the plant. Please return any plants that are deemed defective or diseased to us in the same manner we shipped them to you.

We reserve the right to determine the appropriateness of care before authorizing a return.

Replacements will be given at our discretion.

We do not accept returns of goods at the value of $2,500 or more. In the event that goods above this value are found to be damaged - we will replace the goods once we are in receipt of the damaged product.

Please note we are not responsible for any import duties or inspection charges that may be incurred as part of shipping internationally. We reserve the right to replace it. Any plants lost due to customs delays are at our discretion. We will not be held responsible for failed delivery attempts or damage to the plants as a result of this.

When purchasing a plant from us, you are hereby agreeing to these terms outlined above.

Privacy Policy

Your privacy is important to us. It is The Rare Plant Shop's policy to respect your privacy regarding any information we may collect from you across our website, theraretropicalplantshop.com

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

We don’t share any personally identifying information publicly or with third parties, except when required to by law.

When you use our site, we will collect tracking information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, and pages visited on the site. None of this information identifies you personally; we collect it for reporting purposes in order to improve our services.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

How & Where We Store Your Personal Data

Where you provide us with data online it is stored securely by Squarespace. Squarespace is the provider of our website hosting, content management system, and e-commerce platform. 

We take the security of your personal data very seriously. In particular, we ensure that appropriate security measures are in place to protect your personal data.

Changes To This Policy

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.